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Legal & Privacy Policy

Privacy Policy for Royal Enterprises

Trilumina holdings values your trust and is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with international regulations such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and applicable Ugandan laws, including the Data Protection and Privacy Act, 2019. By using our services, you agree to this Privacy Policy and its terms.

1. Information We Collect

We collect personal and non-personal information, including but not limited to:

Personal Identifiable Information (PII): Name, contact information, ID numbers, etc.
Financial Information: Payment details for transactions and services.
Usage Data: IP address, browser type, device information, and website activity.
Geolocation Data: With consent, we may collect location details to improve our services.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and improve our services, including bookings, consultations, and recreational services.
To process payments and verify your identity.
To communicate with you regarding inquiries, services, and promotional offers.
To comply with legal obligations and resolve disputes.
For analytics and research to enhance user experiences.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your data, including:

Data encryption (SSL/TLS) during transmission.
Secure storage with restricted access.
Regular audits and compliance checks.

While we strive to protect your data, no method of transmission or storage is 100% secure. By using our services, you acknowledge and accept that data transmission over the internet involves inherent risks.

4. Sharing Your Information

We do not sell your personal information. However, we may share data with:

Service Providers: To facilitate services like payment processing or booking arrangements.
Legal Authorities: When required by law or in response to lawful requests.
Affiliated Companies: Within Royal Enterprises and its subsidiaries for business purposes.

5. Your Rights

Depending on your location, you may have the following rights:

Under GDPR (EU Residents):

Right to access, correct, or delete your data.
Right to data portability.
Right to withdraw consent or object to processing.

Under CCPA (California Residents):

Right to know what personal data we collect.
Right to request deletion of personal information.
Right to opt-out of data sharing or selling.

Under the Ugandan Data Protection and Privacy Act, 2019:

Right to know how your data is collected and used.
Right to rectify inaccuracies in your data.
Right to request data deletion where applicable.

To exercise these rights, please contact us at [Insert Contact Email].

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experiences. You can manage cookie preferences through your browser settings.

8. International Data Transfers

If you are accessing our services outside Uganda, your data may be transferred to Uganda or other jurisdictions. We ensure such transfers comply with applicable laws, including GDPR requirements for data transfers outside the EU.

9. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in regulations or our practices. Please review it periodically for updates. Continued use of our services after updates signifies your acceptance of the changes.

11. Legal Disclaimers

No Warranty on Data Security
While Royal Enterprises employs advanced measures to protect your personal data, we cannot guarantee absolute security.
Lawful Basis for Data Processing
We process your data based on consent, contractual obligations, or legal requirements.
Third-Party Liability
We are not responsible for the privacy practices of third-party websites or service providers.
Regulatory Oversight
This policy complies with:

GDPR (EU)

CCPA (California)

Data Protection and Privacy Act, 2019 (Uganda)

Liability Limitation
Royal Enterprises is not liable for indirect damages arising from data breaches or unauthorized access unless caused by gross negligence.
Use of Aggregated Data
We may anonymize and aggregate data for analytics and marketing. Such data is non-identifiable.
Governing Law and Dispute Resolution
This Privacy Policy is governed by Ugandan law. Disputes will be resolved through arbitration under the Arbitration and Conciliation Act, Uganda.